POVEZANOST PERCEPCIJE SIGURNOSTI POSLA I ZADOVOLJSTVA ASPEKTIMA POSLA SA KONTRAPRODUKTIVNIM RADNIM PONAŠANJIMA
DOI:
https://doi.org/10.19090/pp.2019.1.47-63Ključne reči:
kontraproduktivna radna ponašanja, organizacijski pristup, sigurnost posla, Teorija samodeterminacije, zadovoljstvo poslomApstrakt
Istraživanje je sprovedeno sa ciljem utvrđivanja organizacijskih faktora koji doprinose razvoju kontraproduktivnih radnih ponašanja. U skladu sa postavkama Teorije samodeterminacije, kao i na osnovu rezultata prethodnih istraživanja, pretpostavljeno je da će percepija veće nesigurnosti posla biti u pozitivnoj vezi sa kontraproduktivnim radnim ponašanjima. Takođe, ovim istraživanjem pretpostavljeno je da će zadovoljstvo poslom biti u negativnoj vezi sa kontraproduktivnim radnim ponašanjima, pri čemu će nezadovoljstvo kolegama i nadređenima biti najznačajnije determinante. U istraživanju je učestvovalo 233 zaposlenih, koji su se razlikovali u odnosu na sociodemografske varijable i tip zaposlenja. Rezultati su ukazali na to da postoji statistički značajna povezanost između zadovoljstva poslom i kontraproduktivnih radnih ponašanja, dok pretpostavka o postojanju značajne povezanosti između učestalosti ispoljavanja kontraproduktivnih radnih ponašanja i percepcije sigurnosti posla nije potvrđena. Iako dobijeni rezultati potvrđuju značaj organizacijskih činilaca u objašnjenju kontraproduktivnih radnih ponašanja, ti činioci objašnjavaju samo mali deo njihove varijanse, te bi buduća istraživanja trebalo da koriste interakcionistički pristup prema kojem se ispoljavanje kontraproduktivnih radnih ponašanja može najbolje predvideti ukoliko su nam poznate osobine ličnosti zaposlenih, kao i karakteristike organizacije.
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Anjum, M. A., & Parvez, A. (2013). Counterproductive behavior at work: A comparison of blue collar and white-collar workers. Pakistan Journal of Commerce and Social Sciences, 7(3), 417–434.
Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. Journal of Applied Psychology, 91(3), 653–668. doi:10.1037/0021-9010.91.3.653
Bennett, R. J., & Robinson, S. L. (2003). The Past, Present, and Future of Workplace Deviance Research. In J. Greenberg (Ed.), Organizational Behavior: The State of the Science (pp. 247–281). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers.
Berkowitz, L. (1998). Affective aggression. In R. Geen & E. Donnerstein (Eds.), Human Aggression (pp. 49–72). doi:10.1016/b978-012278805-5/50004-3
Bies, R. J., & Tripp, T. M. (1996). Beyond Distrust. Getting Even and the “Need for Revenge”. Trust in Organizations: Frontiers of Theory and Research, 246–260. doi:10.4135/9781452243610.n12
Borman, W. C., & Motowidlo, S. J. (1993). Expanding the Criterion Domain to Include Elements of Contextual Performance. In N. Schmitt & W. C. Borman (Eds.), Personnel Selection in Organizations (pp. 71–98). San Francisco: Jossey-Bass.
Bowling, N. A. (2010). Effects of Job Satisfaction and Conscientiousness on Extra-Role Behaviors. Journal of Business and Psychology, 25(1), 119–130. doi:10.1007/s10869-009-9134-0
Chen, P. Y., & Spector, P. E. (1992). Relationships of Work Stressors with Aggression, Withdrawal, Theft and Substance Use: An Exploratory Study. Journal of Occupational and Organizational Psychology, 65(3), 177–184. doi:10.1111/j.2044-8325.1992.tb00495.x
Crino, M. D. (1994). Employee Sabotage: A Random or Preventable Phenomenon? Journal of Managerial Issues, 6(3), 311–330.
Czarnota-Bojarska, J. (2015). Counterproductive work behavior and job satisfaction: A surprisingly rocky relationship. Journal of Management & Organization, 21(4), 460–470. doi:10.1017/jmo.2015.15
Dalal, R. S. (2005). A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology, 90(6), 1241–1255. doi:10.1037/0021-9010.90.6.1241
Deci, E. L., & Ryan, R. M. (2000). The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior. Psychological Inquiry, 11(4), 227–268. doi:10.1207/s15327965pli1104_01
Feather, N. T., & Rauter, K. A. (2004). Organizational citizenship behaviors in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77(1), 81–94. doi:10.1348/096317904322915928
Finney, S. J., & DiStefano, C. (2006). Non-normal and categorical data in structural equation modeling. Structural Equation Modeling: A Second Course, 10(6), 269–314.
Francis, L., & Barling, J. (2005). Organizational Injustice and Psychological Strain. Canadian Journal of Behavioural Science/Revue Canadienne Des Sciences Du Comportement, 37(4), 250-261. doi:10.1037/h0087260
Greenberg, J. (1993). Stealing in the name of justice: Informational and interpersonal moderators of theft reactions to underpayment inequity. Organizational Behavior and Human Decision Processes, 54(1), 81–103. doi:10.1006/obhd.1993.1004
Henle, C. (2005). Predicting Workplace Deviance from the Interaction between Organizational Justice and Personality. Journal of Managerial Issues, 17(2), 247–263.
Johns, G. (1997). Contemporary research on absence from work: Correlates, causes and consequences. International Review of Industrial and Organizational Psychology, 12, 115–174.
Lian, H., Ferris, D. L., & Brown, D. J. (2012). Does taking the good with the bad make things worse? How abusive supervision and leader–member exchange interact to impact need satisfaction and organizational deviance. Organizational Behavior and Human Decision Processes, 117(1), 41–52. doi:10.1016/j.obhdp.2011.10.003
Marcus, B., & Schuler, H. (2004). Antecedents of Counterproductive Behavior at Work: A General Perspective. Journal of Applied Psychology, 89(4), 647–660. doi:10.1037/0021-9010.89.4.647
Neuman, J. H., & Baron, R. A. (1997). Aggression in the workplace. In R. A. Giacalone & J. Greenberg (Eds.), Antisocial behavior in organizations (pp. 37–67). Thousand Oaks, CA, US: Sage Publications, Inc.
O'Leary-Kelly, A. M., Griffin, R. W., & Glew, D. J. (1996). Organization-motivated aggression: A research framework. Academy of Management Review, 21(1), 225–253. doi:10.5465/amr.1996.9602161571
Ones, D. S., Viswesvaran, C., & Schmidt, F. L. (1993). Comprehensive meta-analysis of integrity test validities: Findings and implications for personnel selection and theories of job performance. Journal of Applied Psychology, 78(4), 679–703. doi:10.1037//0021-9010.78.4.679
Organ, D. W. (1988). A Restatement of the Satisfaction-Performance Hypothesis. Journal of Management, 14(4), 547–557. doi:10.1177/014920638801400405
Organ, D. W. (1997). Organizational Citizenship Behavior: It's Construct Clean-Up Time. Human Performance, 10(2), 85–97. doi:10.1207/s15327043hup1002_2
Payne, B. K., & Gainey, R. R. (2004). Ancillary Consequences of Employee Theft. Journal of Criminal Justice, 32(1), 63–73. doi:10.1016/j.jcrimjus.2003.10.005
Pinquart, M., & Silbereisen, R. K. (2004). Human development in times of social change: Theoretical considerations and research needs. International Journal of Behavioral Development, 28(4), 289–298. doi:10.1080/01650250344000406
Pinquart, M., Silbereisen, R. K., & Korner, A. (2009). Perceived Work-Related Demands Associated with Social Change, Control Strategies and Psychological Well-Being, European Psychologist, 14(3), 207–219. doi:10.1027/1016-9040.14.3.207
Probst, T. M., Stewart, S. M., Gruys, M. L., & Tierney, B. W. (2007). Productivity, Counterproductivity and Creativity: The Ups and Downs of Job Insecurity. Journal of Occupational and Organizational Psychology, 80(3), 479–497. doi:10.1348/096317906x159103
Radan, B. (2014). Psihološko osnaživanje i zadovoljstvo poslom. Filozofski fakultet, Sveučilište J. J. Storssmayera u Osijeku (Diplomski rad). Preuzeto sa: https://urn.nsk.hr/urn:nbn:hr:142:151563
Reisel, W. D., Probst, T. M., Chia, S. L., Maloles, C. M., & König, C. J. (2010). The Effects of Job Insecurity on Job Satisfaction, Organizational Citizenship Behavior, Deviant Behavior, and Negative Emotions of Employees. International Studies of Management & Organization, 40(1), 74–91. doi:10.2753/imo0020-8825400105
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555–572. doi:10.2307/256693
Robinson, S. L., & Greenberg, J. (1998). Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance. In C. L. Cooper & D. M. Rousseau (Eds.), Trends in organizational behavior, Vol. 5 (pp. 1-30). New York, NY, US: John Wiley & Sons Ltd.
Robinson, S. L., & O'Leary-Kelly, A. M. (1998). Monkey See, Monkey Do: The Influence of Work Groups on the Antisocial Behavior of Employees. Academy of Management Journal, 41(6), 658–672. doi:10.5465/256963
Sackett, P. R., & DeVore, C. J. (2001). Counterproductive behaviors at work. In N. Anderson, D. Ones, H. Sinangil, & C. Viswesvaran (Eds.), Handbook of Industrial, Work, and Organizational Psychology, Vol. 1 (pp. 145–164). London: Sage. doi:10.4135/9781848608320.n9
Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82(3), 434–443. doi:10.1037/0021-9010.82.3.434
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663. doi:10.1037//0021-9010.68.4.653
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
Spector, P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., & Kessler, S. (2006). The dimensionality of counterproductivity: Are all counterproductive behaviors created equal? Journal of Vocational Behavior, 68(3), 446–460. doi:10.1016/j.jvb.2005.10.005
Stewart, S. M., Bing, M. N., Davison, H. K., Woehr, D. J., & McIntyre, M. D. (2009). In the eyes of the beholder: A non-self-report measure of workplace deviance. Journal of Applied Psychology, 94(1), 207–215. doi:10.1037/a0012605
Van den Broeck, A., Vansteenkiste, M., De Witte, H., Soenens, B., & Lens, W. (2010). Capturing autonomy, competence, and relatedness at work: Construction and initial validation of the Work‐related Basic Need Satisfaction scale. Journal of Occupational and Organizational Psychology, 83(4), 981–1002. doi:10.1348/096317909x481382
Vardi, Y. (2001). The effects of organizational and ethical climates on misconduct at work. Journal of Business Ethics, 29(4), 325–337. doi:10.1023/a:1010710022834
Vardi, Y., & Weitz, E. (2003). Misbehavior in organizations: Theory, research, and management. New York: Psychology Press. doi:10.4324/9781410609052
Wenzel, M., & Okimoto, T. G. (2010). How acts of forgiveness restore a sense of justice: Addressing status/power and value concerns raised by transgressions. European Journal of Social Psychology, 40(3), 401–417. doi:10.1002/ejsp.629
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601–617. doi:10.1177/014920639101700305
Anjum, M. A., & Parvez, A. (2013). Counterproductive behavior at work: A comparison of blue collar and white-collar workers. Pakistan Journal of Commerce and Social Sciences, 7(3), 417–434.
Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. Journal of Applied Psychology, 91(3), 653–668. doi:10.1037/0021-9010.91.3.653
Bennett, R. J., & Robinson, S. L. (2003). The Past, Present, and Future of Workplace Deviance Research. In J. Greenberg (Ed.), Organizational Behavior: The State of the Science (pp. 247–281). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers.
Berkowitz, L. (1998). Affective aggression. In R. Geen & E. Donnerstein (Eds.), Human Aggression (pp. 49–72). doi:10.1016/b978-012278805-5/50004-3
Bies, R. J., & Tripp, T. M. (1996). Beyond Distrust. Getting Even and the “Need for Revenge”. Trust in Organizations: Frontiers of Theory and Research, 246–260. doi:10.4135/9781452243610.n12
Borman, W. C., & Motowidlo, S. J. (1993). Expanding the Criterion Domain to Include Elements of Contextual Performance. In N. Schmitt & W. C. Borman (Eds.), Personnel Selection in Organizations (pp. 71–98). San Francisco: Jossey-Bass.
Bowling, N. A. (2010). Effects of Job Satisfaction and Conscientiousness on Extra-Role Behaviors. Journal of Business and Psychology, 25(1), 119–130. doi:10.1007/s10869-009-9134-0
Chen, P. Y., & Spector, P. E. (1992). Relationships of Work Stressors with Aggression, Withdrawal, Theft and Substance Use: An Exploratory Study. Journal of Occupational and Organizational Psychology, 65(3), 177–184. doi:10.1111/j.2044-8325.1992.tb00495.x
Crino, M. D. (1994). Employee Sabotage: A Random or Preventable Phenomenon? Journal of Managerial Issues, 6(3), 311–330.
Czarnota-Bojarska, J. (2015). Counterproductive work behavior and job satisfaction: A surprisingly rocky relationship. Journal of Management & Organization, 21(4), 460–470. doi:10.1017/jmo.2015.15
Dalal, R. S. (2005). A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology, 90(6), 1241–1255. doi:10.1037/0021-9010.90.6.1241
Deci, E. L., & Ryan, R. M. (2000). The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior. Psychological Inquiry, 11(4), 227–268. doi:10.1207/s15327965pli1104_01
Feather, N. T., & Rauter, K. A. (2004). Organizational citizenship behaviors in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77(1), 81–94. doi:10.1348/096317904322915928
Finney, S. J., & DiStefano, C. (2006). Non-normal and categorical data in structural equation modeling. Structural Equation Modeling: A Second Course, 10(6), 269–314.
Francis, L., & Barling, J. (2005). Organizational Injustice and Psychological Strain. Canadian Journal of Behavioural Science/Revue Canadienne Des Sciences Du Comportement, 37(4), 250-261. doi:10.1037/h0087260
Greenberg, J. (1993). Stealing in the name of justice: Informational and interpersonal moderators of theft reactions to underpayment inequity. Organizational Behavior and Human Decision Processes, 54(1), 81–103. doi:10.1006/obhd.1993.1004
Henle, C. (2005). Predicting Workplace Deviance from the Interaction between Organizational Justice and Personality. Journal of Managerial Issues, 17(2), 247–263.
Johns, G. (1997). Contemporary research on absence from work: Correlates, causes and consequences. International Review of Industrial and Organizational Psychology, 12, 115–174.
Lian, H., Ferris, D. L., & Brown, D. J. (2012). Does taking the good with the bad make things worse? How abusive supervision and leader–member exchange interact to impact need satisfaction and organizational deviance. Organizational Behavior and Human Decision Processes, 117(1), 41–52. doi:10.1016/j.obhdp.2011.10.003
Marcus, B., & Schuler, H. (2004). Antecedents of Counterproductive Behavior at Work: A General Perspective. Journal of Applied Psychology, 89(4), 647–660. doi:10.1037/0021-9010.89.4.647
Neuman, J. H., & Baron, R. A. (1997). Aggression in the workplace. In R. A. Giacalone & J. Greenberg (Eds.), Antisocial behavior in organizations (pp. 37–67). Thousand Oaks, CA, US: Sage Publications, Inc.
O'Leary-Kelly, A. M., Griffin, R. W., & Glew, D. J. (1996). Organization-motivated aggression: A research framework. Academy of Management Review, 21(1), 225–253. doi:10.5465/amr.1996.9602161571
Ones, D. S., Viswesvaran, C., & Schmidt, F. L. (1993). Comprehensive meta-analysis of integrity test validities: Findings and implications for personnel selection and theories of job performance. Journal of Applied Psychology, 78(4), 679–703. doi:10.1037//0021-9010.78.4.679
Organ, D. W. (1988). A Restatement of the Satisfaction-Performance Hypothesis. Journal of Management, 14(4), 547–557. doi:10.1177/014920638801400405
Organ, D. W. (1997). Organizational Citizenship Behavior: It's Construct Clean-Up Time. Human Performance, 10(2), 85–97. doi:10.1207/s15327043hup1002_2
Payne, B. K., & Gainey, R. R. (2004). Ancillary Consequences of Employee Theft. Journal of Criminal Justice, 32(1), 63–73. doi:10.1016/j.jcrimjus.2003.10.005
Pinquart, M., & Silbereisen, R. K. (2004). Human development in times of social change: Theoretical considerations and research needs. International Journal of Behavioral Development, 28(4), 289–298. doi:10.1080/01650250344000406
Pinquart, M., Silbereisen, R. K., & Korner, A. (2009). Perceived Work-Related Demands Associated with Social Change, Control Strategies and Psychological Well-Being, European Psychologist, 14(3), 207–219. doi:10.1027/1016-9040.14.3.207
Probst, T. M., Stewart, S. M., Gruys, M. L., & Tierney, B. W. (2007). Productivity, Counterproductivity and Creativity: The Ups and Downs of Job Insecurity. Journal of Occupational and Organizational Psychology, 80(3), 479–497. doi:10.1348/096317906x159103
Radan, B. (2014). Psihološko osnaživanje i zadovoljstvo poslom. Filozofski fakultet, Sveučilište J. J. Storssmayera u Osijeku (Diplomski rad). Preuzeto sa: https://urn.nsk.hr/urn:nbn:hr:142:151563
Reisel, W. D., Probst, T. M., Chia, S. L., Maloles, C. M., & König, C. J. (2010). The Effects of Job Insecurity on Job Satisfaction, Organizational Citizenship Behavior, Deviant Behavior, and Negative Emotions of Employees. International Studies of Management & Organization, 40(1), 74–91. doi:10.2753/imo0020-8825400105
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555–572. doi:10.2307/256693
Robinson, S. L., & Greenberg, J. (1998). Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance. In C. L. Cooper & D. M. Rousseau (Eds.), Trends in organizational behavior, Vol. 5 (pp. 1-30). New York, NY, US: John Wiley & Sons Ltd.
Robinson, S. L., & O'Leary-Kelly, A. M. (1998). Monkey See, Monkey Do: The Influence of Work Groups on the Antisocial Behavior of Employees. Academy of Management Journal, 41(6), 658–672. doi:10.5465/256963
Sackett, P. R., & DeVore, C. J. (2001). Counterproductive behaviors at work. In N. Anderson, D. Ones, H. Sinangil, & C. Viswesvaran (Eds.), Handbook of Industrial, Work, and Organizational Psychology, Vol. 1 (pp. 145–164). London: Sage. doi:10.4135/9781848608320.n9
Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82(3), 434–443. doi:10.1037/0021-9010.82.3.434
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663. doi:10.1037//0021-9010.68.4.653
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
Spector, P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., & Kessler, S. (2006). The dimensionality of counterproductivity: Are all counterproductive behaviors created equal? Journal of Vocational Behavior, 68(3), 446–460. doi:10.1016/j.jvb.2005.10.005
Stewart, S. M., Bing, M. N., Davison, H. K., Woehr, D. J., & McIntyre, M. D. (2009). In the eyes of the beholder: A non-self-report measure of workplace deviance. Journal of Applied Psychology, 94(1), 207–215. doi:10.1037/a0012605
Van den Broeck, A., Vansteenkiste, M., De Witte, H., Soenens, B., & Lens, W. (2010). Capturing autonomy, competence, and relatedness at work: Construction and initial validation of the Work‐related Basic Need Satisfaction scale. Journal of Occupational and Organizational Psychology, 83(4), 981–1002. doi:10.1348/096317909x481382
Vardi, Y. (2001). The effects of organizational and ethical climates on misconduct at work. Journal of Business Ethics, 29(4), 325–337. doi:10.1023/a:1010710022834
Vardi, Y., & Weitz, E. (2003). Misbehavior in organizations: Theory, research, and management. New York: Psychology Press. doi:10.4324/9781410609052
Wenzel, M., & Okimoto, T. G. (2010). How acts of forgiveness restore a sense of justice: Addressing status/power and value concerns raised by transgressions. European Journal of Social Psychology, 40(3), 401–417. doi:10.1002/ejsp.629
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601–617. doi:10.1177/014920639101700305
