ZAHTEVI POSLA I RESURSI NA RADU KAO PREDIKTORI IZGARANJA NA RADU I RADNE ANGAŽOVANOSTI: GLAVNI I INTERAKTIVNI EFEKTI
DOI:
https://doi.org/10.19090/pp.2018.1.105-125Ključne reči:
zahtevi posla, resursi na radu, izgaranje, radna angažovanost, Model zahtevi-resursiApstrakt
Sprovedeno istraživanje ima za cilj da proveri na koji način zahtevi posla, kontrola nad radom i socijalna podrška predviđaju blagostanje zaposlenih. Na osnovu modela Zahtevi-kontrola, Zahtevi-kontrola-podrška i Zahtevi-resursi konstruisan je hipotetski model za potrebe istraživanja koji razlikuje četiri tipa poslova – tzv. aktivne, nisko stresne, visoko stresne i pasivne poslove. Postavljene su hipoteze koje se odnose na glavne, kao i interaktivne efekte zahteva i resursa u predviđanju izgaranja na radu i radne angažovanosti. Uzorak se sastojao od 206 ispitanika oba pola (63% žena), a instrumenti koji su korišćeni u istraživanju su Upitnik karakteristika posla (UKP), Skala radne angažovanosti (UWES-9) i Skala izgaranja na radu (WB). Rezultati ukazuju na to postoje značajni glavni efekti radnih zahteva na izgaranje, kao i resursa na radu na izgaranje i radnu angažovanost. Suprotno očekivanjima, nije otkriven efekat interakcije radnih zahteva i resursa na radu u predviđanju izgaranja i radne angažovanosti. U terminima hipotetskog modela pokazano je da su radno najangažovaniji zaposleni na tzv. aktivnim i nisko stresnim poslovima. Takođe, pokazano je da zaposleni na tzv. nisko stresnim poslovima izgaraju manje u poređenju sa ostala tri tipa. Dobijeni rezultati su prodiskutovani u kontekstu polaznih teorijskih modela, a date su i smernice za buduća istraživanja.
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Bakker, A. B., & Demerouti, E. (2007). The Job Demands‐Resources model: state of the art. Journal of Managerial Psychology, 22(3), 309–328. doi:10.1108/02683940710733115
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. doi:10.1037/ocp0000056
Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job resources buffer the impact of job demands on burnout. Journal of Occupational Health Psychology, 10(2), 170–180. doi:10.1037/1076-8998.10.2.170
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389–411. doi:10.1146/annurev-orgpsych-031413-091235
Bakker, A., Demerouti, E., & Schaufeli, W. (2003). Dual processes at work in a call centre: An application of the job demands – resources model. European Journal of Work and Organizational Psychology, 12(4), 393–417. doi:10.1080/13594320344000165
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43(1), 83–104. doi:10.1002/hrm.20004
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job Resources Boost Work Engagement, Particularly When Job Demands Are High. Journal of Educational Psychology, 99(2), 274–284. doi:10.1037/0022-0663.99.2.274
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187–200. doi:10.1080/02678370802393649
Bakker, A. B., van Veldhoven, M., & Xanthopoulou, D. (2010). Beyond the Demand-Control Model. Journal of Personnel Psychology, 9(1), 3–16. doi:10.1027/1866-5888/a000006
Berat, N., Jelić, D., & Popov, B. (2016). Serbian version of the Work Burnout Scale from the Copenhagen Burnout Inventory: Adaptation and psychometric properties. Applied Psychology, 9(2), 177–198. doi:10.19090/pp.2016.2.177-198
Borritz, M., & Kristensen, T. S. (1999). Copenhagen Burnout Inventory. Copenhagen Denmark: National Institute of Occupational Health.
Broeck, A. V. den, Vansteenkiste, M., Witte, H. D., & Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction. Work & Stress, 22(3), 277–294. doi:10.1080/02678370802393672
Cox, T., & Griffiths, A. (2010). Work-related stress: a theoretical perspective. In S. Leka & J. Houndmont (Eds.), Occupational Health Psychology (pp. 31–56). Oxford, UK: Wiley Blackwell.
Crawford, E. R., Lepine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: a theoretical extension and meta-analytic test. The Journal of Applied Psychology, 95(5), 834–848. doi:10.1037/a0019364
De Jonge, J., & Dormann, C. (2006). Stressors, resources, and strain at work: a longitudinal test of the triple-match principle. The Journal of Applied Psychology, 91(6), 1359–1374. doi:10.1037/0021-9010.91.5.1359
De Jonge, J., & Kompier, M. A. J. (1997). A Critical Examination of the Demand-Control-Support Model from a Work Psychological Perspective. International Journal of Stress Management, 4(4), 235–258. doi:10.1023/B:IJSM.0000008152.85798.90
De Lange, A.H., Taris, T.W., Kompier, M.A.J., Houtman, I.L.D., & Bongers, P.M. (2003). “The very best of the Millennium”: Longitudinal research and the Demand-Control-(Support) model. Journal of Occupational Health Psychology, 8(4), 282–305. doi: 10.1037/1076-8998.8.4.282
Demerouti, E., Bakker, A. B., de Jonge, J., Janssen, P. P., & Schaufeli, W. B. (2001). Burnout and engagement at work as a function of demands and control. Scandinavian Journal of Work, Environment & Health, 27(4), 279–286. doi: 10.5271/sjweh.615
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The Job Demands–resources Model of Burnout. Journal of Applied Psychology, 86(3), 499–512. doi:10.1037//0021-9010.86.3.499
Dollard, M. F., Winefield, H. R., Winefield, A. H., & de Jonge, J. (2000). Psychosocial job strain and productivity in human service workers: A test of the demand-control-support model. Journal of Occupational and Organizational Psychology, 73(4), 501–510. doi:10.1348/096317900167182
Dunnett, C. W. (1980). Pairwise Multiple Comparisons in the Unequal Variance Case. Journal of the American Statistical Association, 75(372), 796–800. doi:10.2307/2287161
Elsass, P. M., & Veiga, J. F. (1997). Job control and job strain: a test of three models. Journal of Occupational Health Psychology, 2(3), 195–211. doi:10.1037/1076-8998.2.3.195
Ganster, D. C., & Fusilier, M. R. (1989). Control in the workplace. In C. L. Cooper & I. Robertson (Eds.), International review of industrial and organizational psychology (pp. 235–280). London: Wiley.
Häusser, J. A., Mojzisch, A., Niesel, M., & Schulz-Hardt, S. (2010). Ten years on: A review of recent research on the Job Demand–Control (-Support) model and psychological well-being. Work & Stress, 24(1), 1–35. doi:10.1080/02678371003683747
Johnson, J. V., & Hall, E. M. (1988). Job strain, work place social support, and cardiovascular disease: a cross-sectional study of a random sample of the Swedish working population. American Journal of Public Health, 78(10), 1336–1342. doi:10.2105/AJPH.78.10.1336
Karasek, R. A. (1979). Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly, 24(2), 285–308. doi:10.2307/2392498
Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3), 192–207. doi:10.1080/02678370500297720
Leka, S., & Houdmont, J. (Eds.). (2010). Occupational Health Psychology (1 edition). Chichester ; Malden, MA: Wiley-Blackwell.
Luchman, J. N., & González-Morales, M. G. (2013). Demands, control, and support: a meta-analytic review of work characteristics interrelationships. Journal of Occupational Health Psychology, 18(1), 37–52. doi:10.1037/a0030541
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job Burnout. Annual Review of Psychology, 52(1), 397–422. doi:10.1146/annurev.psych.52.1.397
Meier, L. L., Semmer, N. K., Elfering, A., & Jacobshagen, N. (2008). The double meaning of control: three-way interactions between internal resources, job control, and stressors at work. Journal of Occupational Health Psychology, 13(3), 244–258. doi:10.1037/1076-8998.13.3.244
Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth, & H. Thierry (Eds.), Handbook of work and organizational psychology: Work psychology (Vol. 2) (pp. 5–33). Hove, U.K.: Psychology Press.
Pines, A., & Aronson, E. (1988). Career burnout: causes and cures. New York: Free Press.
Popov, B. (2013). Uslovi na radu i individualna uverenja zaposlenih kao prediktori organizacijskog zdravlja. Novi Sad: Filozofski fakultet (neobjavljena doktorska disertacija).
Popov, B. (2017). Upitnik karakteristika posla. Neobjavljen manuskript.
Popov, B., Miljanović, M., Stojaković, M., & Matanović, J. (2013). Work stressors, distress, and burnout: the role of coping strategies. Applied Psychology, 6(4), 355–370. doi:10.19090/pp.2013.4.355-370
Popov, B., Raković, S. i Jelić, D. (2017). Model organizacijskog zdravlja: predikcija blagostanja zaposlenih i organizacijske uspešnosti. Primenjena psihologija, 10(1), 81–101. doi:10.19090/pp.2017.1.81-101
Purvanova, R. K., & Muros, J. P. (2010). Gender differences in burnout: A meta-analysis. Journal of Vocational Behavior, 77(2), 168–185. doi:10.1016/j.jvb.2010.04.006
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study. Journal of Organizational Behavior, 25(3), 293–315. doi:10.1002/job.248
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With a Short Questionnaire: A Cross-National Study. Educational and Psychological Measurement, 66(4), 701–716. doi:10.1177/0013164405282471
Schaufeli, W. B., Bakker, A. B., & Van Rhenen, W. (2009). How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior, 30(7), 893–917. doi:10.1002/job.595
Schaufeli, W. B., Leiter, M. P., & Maslach, C. (2009). Burnout: 35 years of research and practice. Career Development International, 14(3), 204–220. doi:10.1108/13620430910966406
Snyder, L. A., Krauss, A. D., Chen, P. Y., Finlinson, S., & Huang, Y.-H. (2008). Occupational safety: Application of the job demand–control-support model. Accident Analysis & Prevention, 40(5), 1713–1723. doi:10.1016/j.aap.2008.06.008
Stansfeld, S. A., & Marmot, M. G. (2002). Stress and the heart: Psychosocial pathways to coronary heart disease. VT, US: BMJ books.
Väänänen, A., Toppinen-Tanner, S., Kalimo, R., Mutanen, P., Vahtera, J., & Peiró, J. M. (2003). Job characteristics, physical and psychological symptoms, and social support as antecedents of sickness absence among men and women in the private industrial sector. Social Science & Medicine, 57(5), 807–824. doi:10.1016/S0277-9536(02)00450-1
Van den Broeck, A., Vansteenkiste, M., De Witte, H. D., & Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction. Work & Stress, 22(3), 277–294. doi:10.1080/02678370802393672
Van Emmerik, I. J. H. (2004). The more you can get the better: Mentoring constellations and intrinsic career success. Career Development International, 9(6), 578–594. doi:10.1108/13620430410559160
Van Yperen, N. W., & Hagedoorn, M. (2003). Do High Job Demands Increase Intrinsic Motivation or Fatigue or Both? The Role of Job Control and Job Social Support. Academy of Management Journal, 46(3), 339–348. doi:10.2307/30040627
Xanthopoulou, D., Bakker, A. B., Dollard, M. F., Demerouti, E., Schaufeli, W. B., Taris, T. W., & Schreurs, P. J. G. (2007). When do job demands particularly predict burnout?: The moderating role of job resources. Journal of Managerial Psychology, 22(8), 766–786. doi:10.1108/02683940710837714
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. doi:10.1037/ocp0000056
Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job resources buffer the impact of job demands on burnout. Journal of Occupational Health Psychology, 10(2), 170–180. doi:10.1037/1076-8998.10.2.170
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389–411. doi:10.1146/annurev-orgpsych-031413-091235
Bakker, A., Demerouti, E., & Schaufeli, W. (2003). Dual processes at work in a call centre: An application of the job demands – resources model. European Journal of Work and Organizational Psychology, 12(4), 393–417. doi:10.1080/13594320344000165
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43(1), 83–104. doi:10.1002/hrm.20004
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job Resources Boost Work Engagement, Particularly When Job Demands Are High. Journal of Educational Psychology, 99(2), 274–284. doi:10.1037/0022-0663.99.2.274
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187–200. doi:10.1080/02678370802393649
Bakker, A. B., van Veldhoven, M., & Xanthopoulou, D. (2010). Beyond the Demand-Control Model. Journal of Personnel Psychology, 9(1), 3–16. doi:10.1027/1866-5888/a000006
Berat, N., Jelić, D., & Popov, B. (2016). Serbian version of the Work Burnout Scale from the Copenhagen Burnout Inventory: Adaptation and psychometric properties. Applied Psychology, 9(2), 177–198. doi:10.19090/pp.2016.2.177-198
Borritz, M., & Kristensen, T. S. (1999). Copenhagen Burnout Inventory. Copenhagen Denmark: National Institute of Occupational Health.
Broeck, A. V. den, Vansteenkiste, M., Witte, H. D., & Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction. Work & Stress, 22(3), 277–294. doi:10.1080/02678370802393672
Cox, T., & Griffiths, A. (2010). Work-related stress: a theoretical perspective. In S. Leka & J. Houndmont (Eds.), Occupational Health Psychology (pp. 31–56). Oxford, UK: Wiley Blackwell.
Crawford, E. R., Lepine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: a theoretical extension and meta-analytic test. The Journal of Applied Psychology, 95(5), 834–848. doi:10.1037/a0019364
De Jonge, J., & Dormann, C. (2006). Stressors, resources, and strain at work: a longitudinal test of the triple-match principle. The Journal of Applied Psychology, 91(6), 1359–1374. doi:10.1037/0021-9010.91.5.1359
De Jonge, J., & Kompier, M. A. J. (1997). A Critical Examination of the Demand-Control-Support Model from a Work Psychological Perspective. International Journal of Stress Management, 4(4), 235–258. doi:10.1023/B:IJSM.0000008152.85798.90
De Lange, A.H., Taris, T.W., Kompier, M.A.J., Houtman, I.L.D., & Bongers, P.M. (2003). “The very best of the Millennium”: Longitudinal research and the Demand-Control-(Support) model. Journal of Occupational Health Psychology, 8(4), 282–305. doi: 10.1037/1076-8998.8.4.282
Demerouti, E., Bakker, A. B., de Jonge, J., Janssen, P. P., & Schaufeli, W. B. (2001). Burnout and engagement at work as a function of demands and control. Scandinavian Journal of Work, Environment & Health, 27(4), 279–286. doi: 10.5271/sjweh.615
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The Job Demands–resources Model of Burnout. Journal of Applied Psychology, 86(3), 499–512. doi:10.1037//0021-9010.86.3.499
Dollard, M. F., Winefield, H. R., Winefield, A. H., & de Jonge, J. (2000). Psychosocial job strain and productivity in human service workers: A test of the demand-control-support model. Journal of Occupational and Organizational Psychology, 73(4), 501–510. doi:10.1348/096317900167182
Dunnett, C. W. (1980). Pairwise Multiple Comparisons in the Unequal Variance Case. Journal of the American Statistical Association, 75(372), 796–800. doi:10.2307/2287161
Elsass, P. M., & Veiga, J. F. (1997). Job control and job strain: a test of three models. Journal of Occupational Health Psychology, 2(3), 195–211. doi:10.1037/1076-8998.2.3.195
Ganster, D. C., & Fusilier, M. R. (1989). Control in the workplace. In C. L. Cooper & I. Robertson (Eds.), International review of industrial and organizational psychology (pp. 235–280). London: Wiley.
Häusser, J. A., Mojzisch, A., Niesel, M., & Schulz-Hardt, S. (2010). Ten years on: A review of recent research on the Job Demand–Control (-Support) model and psychological well-being. Work & Stress, 24(1), 1–35. doi:10.1080/02678371003683747
Johnson, J. V., & Hall, E. M. (1988). Job strain, work place social support, and cardiovascular disease: a cross-sectional study of a random sample of the Swedish working population. American Journal of Public Health, 78(10), 1336–1342. doi:10.2105/AJPH.78.10.1336
Karasek, R. A. (1979). Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly, 24(2), 285–308. doi:10.2307/2392498
Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3), 192–207. doi:10.1080/02678370500297720
Leka, S., & Houdmont, J. (Eds.). (2010). Occupational Health Psychology (1 edition). Chichester ; Malden, MA: Wiley-Blackwell.
Luchman, J. N., & González-Morales, M. G. (2013). Demands, control, and support: a meta-analytic review of work characteristics interrelationships. Journal of Occupational Health Psychology, 18(1), 37–52. doi:10.1037/a0030541
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job Burnout. Annual Review of Psychology, 52(1), 397–422. doi:10.1146/annurev.psych.52.1.397
Meier, L. L., Semmer, N. K., Elfering, A., & Jacobshagen, N. (2008). The double meaning of control: three-way interactions between internal resources, job control, and stressors at work. Journal of Occupational Health Psychology, 13(3), 244–258. doi:10.1037/1076-8998.13.3.244
Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth, & H. Thierry (Eds.), Handbook of work and organizational psychology: Work psychology (Vol. 2) (pp. 5–33). Hove, U.K.: Psychology Press.
Pines, A., & Aronson, E. (1988). Career burnout: causes and cures. New York: Free Press.
Popov, B. (2013). Uslovi na radu i individualna uverenja zaposlenih kao prediktori organizacijskog zdravlja. Novi Sad: Filozofski fakultet (neobjavljena doktorska disertacija).
Popov, B. (2017). Upitnik karakteristika posla. Neobjavljen manuskript.
Popov, B., Miljanović, M., Stojaković, M., & Matanović, J. (2013). Work stressors, distress, and burnout: the role of coping strategies. Applied Psychology, 6(4), 355–370. doi:10.19090/pp.2013.4.355-370
Popov, B., Raković, S. i Jelić, D. (2017). Model organizacijskog zdravlja: predikcija blagostanja zaposlenih i organizacijske uspešnosti. Primenjena psihologija, 10(1), 81–101. doi:10.19090/pp.2017.1.81-101
Purvanova, R. K., & Muros, J. P. (2010). Gender differences in burnout: A meta-analysis. Journal of Vocational Behavior, 77(2), 168–185. doi:10.1016/j.jvb.2010.04.006
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study. Journal of Organizational Behavior, 25(3), 293–315. doi:10.1002/job.248
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With a Short Questionnaire: A Cross-National Study. Educational and Psychological Measurement, 66(4), 701–716. doi:10.1177/0013164405282471
Schaufeli, W. B., Bakker, A. B., & Van Rhenen, W. (2009). How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior, 30(7), 893–917. doi:10.1002/job.595
Schaufeli, W. B., Leiter, M. P., & Maslach, C. (2009). Burnout: 35 years of research and practice. Career Development International, 14(3), 204–220. doi:10.1108/13620430910966406
Snyder, L. A., Krauss, A. D., Chen, P. Y., Finlinson, S., & Huang, Y.-H. (2008). Occupational safety: Application of the job demand–control-support model. Accident Analysis & Prevention, 40(5), 1713–1723. doi:10.1016/j.aap.2008.06.008
Stansfeld, S. A., & Marmot, M. G. (2002). Stress and the heart: Psychosocial pathways to coronary heart disease. VT, US: BMJ books.
Väänänen, A., Toppinen-Tanner, S., Kalimo, R., Mutanen, P., Vahtera, J., & Peiró, J. M. (2003). Job characteristics, physical and psychological symptoms, and social support as antecedents of sickness absence among men and women in the private industrial sector. Social Science & Medicine, 57(5), 807–824. doi:10.1016/S0277-9536(02)00450-1
Van den Broeck, A., Vansteenkiste, M., De Witte, H. D., & Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction. Work & Stress, 22(3), 277–294. doi:10.1080/02678370802393672
Van Emmerik, I. J. H. (2004). The more you can get the better: Mentoring constellations and intrinsic career success. Career Development International, 9(6), 578–594. doi:10.1108/13620430410559160
Van Yperen, N. W., & Hagedoorn, M. (2003). Do High Job Demands Increase Intrinsic Motivation or Fatigue or Both? The Role of Job Control and Job Social Support. Academy of Management Journal, 46(3), 339–348. doi:10.2307/30040627
Xanthopoulou, D., Bakker, A. B., Dollard, M. F., Demerouti, E., Schaufeli, W. B., Taris, T. W., & Schreurs, P. J. G. (2007). When do job demands particularly predict burnout?: The moderating role of job resources. Journal of Managerial Psychology, 22(8), 766–786. doi:10.1108/02683940710837714
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Radošević, V., Jelić, D., Matanović, J., & Popov, B. (2018). ZAHTEVI POSLA I RESURSI NA RADU KAO PREDIKTORI IZGARANJA NA RADU I RADNE ANGAŽOVANOSTI: GLAVNI I INTERAKTIVNI EFEKTI. Primenjena Psihologija, 11(1), 105–125. https://doi.org/10.19090/pp.2018.1.105-125
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